Introduction to Technology ©2005

Chapter 22: Transportation Systems

Career: Customer Service Expert

Directions: Look up the career in the Occupational Outlook Handbook and fill out the following:


1.		Nature of the Work. What does a person in this career do?



2.		Education and Training. What is the minimum education or training needed for this career?



3.		Employment. How many people have this career? In what fields do they work?



4.		Working Conditions. What are the working conditions for this career?



5.		Earnings. What is the median salary? (If median salary is not available, list the median hourly earnings instead.)



6.		Further Learning. Chapter 22 recommends planning for change, especially when jobs and companies constantly evolve to meet consumer demands. Choose a product or service that has rapidly changed in the past ten or twenty years and describe the changes a customer service expert might have faced as a result.