Quiz 5: Using Social Skills

1

At Raytheon Missile Systems Division, workers meet to discuss quality improvements through a combination of prevention, detection, and action. Hint

2

Professional handling of communications with customers reduces misunderstanding and increases the ability to develop products that meet the customer's . Hint

3

Lockheed Martin Electronics and Missiles emphasized involvement and feedback to reduce misunderstandings about specifications. Hint

4

Employees are less likely to feel that audits are unfair if they understand that the audit is to be used to provide feedback to improve . Hint

Quiz 5: Using Social Skills

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