The Basics of Speech

Chapter 6: Communication with Others

Overview

A competent communicator uses a variety of interpersonal communication skills to build and maintain relationships with others. Interpersonal communication refers to the voluntary, ongoing interaction that takes place between individuals who want to create and maintain long-lasting relationships.

Interpersonal communication is the type of communication shared between friends. The qualities of a friend include the ability to keep secrets, loyalty, warmth, support, honesty, and humor. The four stages of friendship include first meetings, becoming acquaintances, becoming friends, and becoming best friends. Friendships that endure over time are characterized by effective communication.

Interpersonal communication skills include six building blocks: sharing personal information, sharing feelings, empathizing, listening, supporting, and giving and receiving constructive criticism. The purpose of constructive criticism is to remove problems and make the relationship stronger. Friends can strengthen their relationship by learning how to talk and listen to each other.