Economics: Principles and Practices © 2008

"The Better Business Bureau"

Introduction
As you know, nonprofit organizations are not just limited to co-ops and civic groups. Many other groups also organize to promote the interests of their members. For example, the Better Business Bureau (BBB) helps protect the consumer. The BBB is a nonprofit organization sponsored by local businesses to provide general information on companies. It maintains records on consumer inquiries and complaints and sometimes offers various consumer education programs.

Destination Title: The Better Business Bureau

Note: Clicking on the link above will launch a new browser window.
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Directions

• Click on "About Us" at the bottom left corner of your screen.
• Next click on "FAQ" and read through the questions and answers.
• Click back to the BBB homepage and click on "Business" under the "check it out:" tab. Explore the process of locating company reports.
• Next, click on "File a Complaint" and explore the process of filing a complaint. Be sure to read the information in the "General Complaint" link at the left of your computer screen.

Answer the following questions after reading through all the information.

1			What is the purpose of the BBB system?
2			Does the BBB report only on its members?
3			Describe how you would go about checking a company's BBB report.
4			Describe the process you would follow to file a complaint.