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If you did not find an answer to your question or if you need more information, please use the contact form on the Contact Us page to send us a message. We try to respond to every e-mail within 24 hours.
FAQ
- How can I get a custom design made?
- What if the design I want is temporarily sold out?
- How can I use my blank DVDs and CDRs?
- What is the return policy?
- How long will it take to get my discs?
If you do not see a design in our product selection that suits you, we can produce a custom or personalized design, based on your specific requirements and preferences, at your request. Or, if you prefer to create your own unique design, we can also print your own creations on either blank DVDs or CDRs for a small additional cost.
To request information on all of our custom design services, use the Contact Us page to send us your name and e-mail address. In the comment box on that page, tell us that you would like to find out how to order a specified custom design or how to submit your own design. We will respond within 48 hours with a price list and instructions on how you can submit your design for production, along with fair use copyright guidelines.
What if the design I want is temporarily sold out?You do not need to keep checking back to find out whether your preferred design is available. Instead, just go ahead and order the design that is temporarily sold out. We typically reprint designs every other month. As a convenience to you, we will notify you via e-mail when we have the design you have ordered back in stock. As long as we have your original order form for that design, we will be able to ship the product to you as soon as it becomes available.
Very rarely, a sold-out design is subsequently discontinued. If you order a design that has been discontinued, we will notify you by e-mail immediately. If within three days of that notification you request another design, we will process a rush order for you at no extra charge to you. We regret that we cannot accept any requests to reinstate discontinued designs.
How can I use my blank DVDs and CDRs?There are many ways in which you can use your pre-designed blank DVDs or CDRs. Many of our customers use them to back up data, including animation files, word processing files, photographs, audio files, and video files. Custom CDRs and DVDs are the ideal way to preserve your treasured family photographs and videos.
You might also choose our discs for your business needs. Use our discs when sending your material to clients for a professional and memorable presentation. We have received many testimonials from successful entrepreneurs who have used our pre-designed DVDs or CDRs to catch the eye of a prospective client.
Pre-designed CDRs are also popular with musicians for demo CDs of their music. Our customers tell us that an eye-catching CD is more likely to get the attention of music industry executives than yet another plain blank disc.
In addition, our decorative discs make thoughtful gifts for event attendees, either with content included or as blank discs. Consider using them for your next special event or conference.
What is the return policy?Unfortunately, we do not accept returned merchandise, as the merchandise is created to order based on customers' selections and preferences. We encourage you to take your time when making your design selections to help ensure your satisfaction.
Feel free to contact us before ordering if you have any questions. We strive to respond to customer questions as quickly as possible.
We also encourage our customers to design their own discs, if our current designs do not meet their needs. We are happy to work with customers in order to ensure satisfaction with our products.
How long will it take to get my discs?Once we receive your order and payment, we ship your products within two to four business days. Orders in the United States are shipped via United States Postal Service Priority Mail, if standard shipping was selected. You should expect to receive products shipped via standard shipping within one to two weeks.
Expedited orders (at additional cost) are shipped via overnight services and cannot be shipped to P.O. boxes. You can expect to receive expedited orders within three business days.
Large orders may sometimes be shipped in multiple boxes. However, all components of a large order will ship on the same day.
Shipping may be delayed during the holiday season.