Entrepreneurship and Small Business Management

Chapter 24: Social and Ethical Responsibility

Practice Test

1
_______________ is the principle that companies should contribute to the welfare of society.
A)Customer responsibility
B)Social responsibility
C)Philanthropy
D)Free enterprise
2
_______________is/are the consumer's best protector.
A)Consumer's rights groups
B)Trade associations
C)The government
D)The free market
3
Institutions such as the _______________ have tested the quality and safety of competing products.
A)Consumer's Union
B)Better Business Bureau
C)Department of Commerce
D)U. S. Consumer's Federation
4
The______________enforces regulations aimed at reducing pollution.
A)Department of Labor
B)GAAP
C)Environmental Protection Agency
D)Consumer's Union
5
Exxon's failure to take full responsibility for the Valdez oil spill seriously damaged its ______________.
A)image
B)value
C)stock price
D)oil supply
6
Many small business can contribute to the __________ by getting their employees involved in philanthropy.
A)environment
B)community
C)company
D)government
7
______are the guidelines for human behavior.
A)Morals
B)Ethics
C)Principles
D)Values
8
______________ is the study of behavior and morals in a business situation.
A)Situational ethics
B)Ethical behavior
C)Business ethics
D)Citizenship
9
The standards of ethical behavior within a business are, in large part, determined by principles and values of the______________.
A)government
B)community
C)environment
D)business owner
10
Because not everyone has high ethical standards, the entrepreneur needs to create a/an ___________policy .
A)safe workplace
B)clear ethical
C)environmental
D)discrimination
11
Many entrepreneurs develop an explicit ____________ that spells out appropriate conduct for their business.
A)code of ethics
B)list of policies
C)mission plan
D)business plan
12
Formal, or written, codes usually grow out of ____________ .
A)lawsuits
B)employee dismissals
C)unwritten codes
D)management directives
13
A ___________ is a clash between a person's private interests and his or her responsibities in a position of trust.
A)moral dilemma
B)short-term obligation
C)cultural difference
D)conflict of interest
14
A/An_____________is a payment made to secure special services for a business or its products.
A)incentive
B)premium
C)bribe
D)giveaway
15
Some governments do not respect ________ held by people in other countries.
A)codes of ethics
B)cultural differences
C)marketing concepts
D)patents and copyrights
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