Speech

Chapter 5: Interpersonal Communication

Overview

Interpersonal communication is the art of getting along and communicating effectively with other people. Most business professionals agree that it is one of the most important skills you need to be successful in your chosen field and in your personal life. Regardless of whom you are speaking with, it is critical to speak with courtesy and tact. It is also important to choose an appropriate tone when communicating with others. An aggressive or nonassertive tone does not usually achieve positive results. It is best to communicate in an assertive tone, which includes speaking in a warm, friendly voice; using respectful words; making direct eye contact; and staying relaxed.

Acquiring people skills is a worthwhile goal. A person with strong people skills makes others feel at ease by making introductions, participating effectively in conversations, offering and accepting criticism, and giving clear and accurate directions. In a world that is becoming more interconnected all the time, interpersonal communication skills are essential in building understanding and positive relationships with others.