Business Management: Real World Applications & Connections

Chapter 11: Operations Management and Planning

Self-Assessment Quizzes



TRUE OR FALSE
Please answer the following questions as true or false.

1.

Managers must consider community attitudes and living conditions when selecting a site for business operations.
A)True
B)False
2.

When making decisions about resource allocation, a manager must consider the cost of workers' wages.
A)True
B)False
3.

Job design refers to the production layout of a company.
A)True
B)False
FILL IN THE BLANKS
The following questions require you to find the correct answer that should appear in the blank.

4.

The processes and activities needed to produce goods or services are referred to as a company's _____.
A)operating system
B)facilities layout
C)materials-handling system
D)site selection
5.

An operating system that functions all of the time is called _____.
A)an intermittent-flow system
B)a materials-handling system
C)a continuous-flow system
D)a production system
6.

_____ involves creating a detailed production timetable.
A)Aggregate production planning
B)Activity scheduling
C)Job design
D)Site selection
CONNECT THE JOB CHARACTERISTICS
Match the job characteristic to its definition.

7.

Skill variety
A)The degree to which a job allows a worker to complete an entire task.
B)The number of skills a worker needs to perform a job.
C)The level of impact a job has on the whole organization.
8.

Task significance
A)The degree to which a job allows a worker to complete an entire task.
B)The number of skills a worker needs to perform a job.
C)The level of impact a job has on the whole organization.
9.

Task identity
A)The degree to which a job allows a worker to complete an entire task.
B)The number of skills a worker needs to perform a job.
C)The level of impact a job has on the whole organization.
MULTIPLE CHOICE QUESTION

10.

Which of the following might go wrong if a manager does not carefully design the materials handling system of a bicycle factory?
A)Workers might resent their lack of autonomy.
B)Production might be delayed if parts are not readily available to assembly-line workers.
C)Both
D)Neither
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