Business Management: Real World Applications & Connections

Chapter 14: Understanding Work Groups

Self-Assessment Quizzes



TRUE OR FALSE
Please answer the following questions as true or false.

1.

Even though an individual does not agree with group norms, he or she will tend to adhere to them when pressured by the group to accept them.
A)True
B)False
2.

Managers can boost group performance by isolating groups from each other.
A)True
B)False
3.

Managers should not waste time thinking about the dynamics of informal groups that form at the office.
A)True
B)False
FILL IN THE BLANKS
The following questions require you to find the correct answer that should appear in the blank.

4.

When group members are swayed by _____, they become unwilling to say anything against the group or its members, even if they think an action is wrong.
A)group cohesiveness
B)groupthink
C)group norms
D)group tensions
5.

Management might form _____ in order to involve employees in decisions about how to improve quality.
A)a quality circle
B)an informal work group
C)a group norm
D)a quality inspection
6.

_____ are the linking pins that keep formal work groups connected to the entire company.
A)Informal work groups
B)Teams
C)Staff functions
D)Managers
CONNECT THE ELEMENTS OF GROUP ORGANIZATION
Match the element of group organization to its definition.

7.

Group norms
A)The degree to which group members accept the group's informal rules.
B)The degree of attraction among group members.
C)Informal rules a group adopts to regulate the behavior of members.
8.

Group cohesiveness
A)The degree to which group members accept the group's informal rules.
B)The degree of attraction among group members.
C)Informal rules a group adopts to regulate the behavior of members.
9.

Group conformity
A)The degree to which group members accept the group's informal rules.
B)The degree of attraction among group members.
C)Informal rules a group adopts to regulate the behavior of members.
MULTIPLE CHOICE QUESTION

10.

What does idiosyncrasy credit do for a group member?
A)Gives him or her credit for groupthink
B)Gives him or her leeway to deviate from group norms
C)Both
D)Neither
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