Business Management: Real World Applications & Connections

Chapter 17: Managing Conflict and Stress

Self-Assessment Quizzes



TRUE OR FALSE
Please answer the following questions as true or false.

1.

Job related stress costs businesses millions of dollars every year.
A)True
B)False
2.

Job related stress costs businesses millions of dollars every year.
A)True
B)False
3.

Interpersonal conflict can arise when people with different values and personality traits work together.
A)True
B)False
FILL IN THE BLANKS
The following questions require you to find the correct answer that should appear in the blank.

4.

An employee suffers from _____ when excessive stress causes him or her to lose interest in his or her job.
A)alienation
B)interpersonal conflict
C)negative reinforcement
D)burnout
5.

Reorganizations and corporate downsizing can be major sources of _____ conflict.
A)interpersonal
B)intergroup
C)organizational
D)imaginary
6.

_____programs are company-sponsored programs that help employees deal with personal problems.
A)Employee assistance
B)Loss prevention
C)Motivation
D)Conflict resolution
CONNECT THE SOURCE OF STRESS
Match the source of stress to its possible cause.

7.

Role ambiguity
A)Employee is not able to perform the job effectively
B)Employee is unclear about relationship between job performance and rewards or penalties.
C)Employee lacks opportunities for social interaction and decision making
8.

Alienation
A)Employee is not able to perform the job effectively
B)Employee is unclear about relationship between job performance and rewards or penalties.
C)Employee lacks opportunities for social interaction and decision making
9.

Role overload
A)Employee is not able to perform the job effectively
B)Employee is unclear about relationship between job performance and rewards or penalties.
C)Employee lacks opportunities for social interaction and decision making
MULTIPLE CHOICE QUESTION

10.

Why is it a good idea for managers to meet with conflicting parties in a quiet, neutral place?
A)A quiet, neutral place will help people remain calm and prevent workplace distractions from interrupting discussions.
B)The change of atmosphere might encourage the disputing parties to be open to changing their minds.
C)Both
D)Neither
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