Business Management: Real World Applications & Connections

Chapter 18: Managing Change, Culture, and Diversity

Self-Assessment Quizzes



TRUE OR FALSE
Please answer the following questions as true or false.

1.

A shift in interest rates is an example of a technological change affecting organizations.
A)True
B)False
2.

A well-managed company can adjust to any environmental changes that come its way.
A)True
B)False
3.

In the bet-your-company corporate culture, feedback on risky decisions may take a long time.
A)True
B)False
FILL IN THE BLANKS
The following questions require you to find the correct answer that should appear in the blank.

4.

Non-technological change that occurs outside an organization is called _____ change.
A)global
B)internal
C)environmental
D)initial
5.

In a corporation with a strong corporate culture, _____ reduces threats to the organization from newcomers.
A)diversity
B)autonomy
C)process culture
D)entry socialization
6.

A biotech firm trying to invent medicines that will cure cancer is likely adhere to a _____ culture.
A)macho
B)work-hard/play-hard
C)bet-your-company
D)process
CONNECT THE STRATEGIES FOR OVERCOMING RESISTANCE TO CHANGE
Match the strategy for overcoming resistance to change with the situation that calls for that strategy.

7.

Explicit and implicit coercion
A)When speed is essential and the change initiators are very powerful.
B)When change initiators need feedback and the people affected by the change have considerable power to resist.
C)When a group with power to resist will be disadvantaged by the change.
8.

Negotiation and agreement
A)When speed is essential and the change initiators are very powerful.
B)When change initiators need feedback and the people affected by the change have considerable power to resist.
C)When a group with power to resist will be disadvantaged by the change.
9.

Participation and involvement
A)When speed is essential and the change initiators are very powerful.
B)When change initiators need feedback and the people affected by the change have considerable power to resist.
C)When a group with power to resist will be disadvantaged by the change.
MULTIPLE CHOICE QUESTION

10.

Why is discrimination a bad business practice?
A)Businesses that discriminate face legal penalties.
B)Businesses that discriminate miss out on marketing opportunities.
C)Both
D)Neither
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