Business Management: Real World Applications & Connections

Chapter 19: Management Control

Self-Assessment Quizzes



TRUE OR FALSE
Please answer the following questions as true or false.

1.

If a standard is not being met, the problem is usually in performance.
A)True
B)False
2.

Output control involves direct surveillance of employees.
A)True
B)False
3.

An audit is a financial penalty imposed on businesses and individuals who are caught cheating on their taxes.
A)True
B)False
FILL IN THE BLANKS
The following questions require you to find the correct answer that should appear in the blank.

4.

When managers evaluate their organization's performance and then use that information to make necessary changes, the process can be described as a _____.
A)feedback loop
B)standard
C)control by foolproofing
D)behavioral control
5.

A _____ outlines what is expected of an employee or organizational unit.
A)post-action control
B)financial ratio
C)standard
D)balance sheet
6.

The most widely used control device is probably the _____.
A)output control
B)supervisory control
C)cost-benefit analysis
D)budget
CONNECT THE TYPE OF CONTROL
Match the control type to the specific example of that control.

7.

Preliminary control
A)A thermostat that turns on air conditioners when the temperature in an ice cream factory reaches 70 degrees.
B)A rule that requires surgeons to scrub their hands and put on lab coats before entering the operating room.
C)A monthly summary of sales.
8.

Concurrent control
A)A thermostat that turns on air conditioners when the temperature in an ice cream factory reaches 70 degrees.
B)A rule that requires surgeons to scrub their hands and put on lab coats before entering the operating room.
C)A monthly summary of sales.
9.

Post-action control
A)A thermostat that turns on air conditioners when the temperature in an ice cream factory reaches 70 degrees.
B)A rule that requires surgeons to scrub their hands and put on lab coats before entering the operating room.
C)A monthly summary of sales.
MULTIPLE CHOICE QUESTION

10.

Which of the following might cause performance deviation?
A)Faulty planning
B)Foolproofing
C)Both
D)Neither
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