Business Management: Real World Applications & Connections

Chapter 9: Communication Skills

Self-Assessment Quizzes



TRUE OR FALSE
Please answer the following questions as true or false.

1.

Over half of employees' time at work is spent listening.
A)True
B)False
2.

When writing reports that your superiors will see it is advisable to include many technical terms so that you can demonstrate your knowledge of the field.
A)True
B)False
3.

A good active listener will wait until a speaker has completely finished his or her statement before asking any questions or making any comments.
A)True
B)False
FILL IN THE BLANKS
The following questions require you to find the correct answer that should appear in the blank.

4.

By observing body language, or _____, a manager can gain additional information about a speaker.
A)speaking
B)active listening
C)interrupting
D)nonverbal cues
5.

The KIS principle stands for _____.
A)keep it simple
B)kindness, integrity, service
C)kindred information systems
D)keep information secure
6.

The most common form of written business communication is the _____.
A)business letter
B)fax
C)memo
D)email
CONNECT THE COMMUNICATION METHOD
Match the communication method to the situation that calls for it.

7.

Oral communication plus written communication
A)Telling employees that the company's new fitness center is now open.
B)Telling employees that the company will no longer allow staff to work overtime.
C)Telling an employee that his or her 90-minute lunches are too long.
8.

Oral communication alone
A)Telling employees that the company's new fitness center is now open.
B)Telling employees that the company will no longer allow staff to work overtime.
C)Telling an employee that his or her 90-minute lunches are too long.
9.

Written communication alone
A)Telling employees that the company's new fitness center is now open.
B)Telling employees that the company will no longer allow staff to work overtime.
C)Telling an employee that his or her 90-minute lunches are too long.
MULTIPLE CHOICE QUESTION

10.

If you were at a job interview, what sorts of nonverbal cues would you want to avoid?
A)fidgeting
B)shyly looking down at the floor
C)both
D)neither
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