1.
A) basic skills B) thinking skills C) personal qualities D) all of the above 2.
A) basic skills B) thinking skills C) personal qualities D) none of the above 3.
A) Hospitality employees need to entertain guests. B) Hospitality employees need to entertain their bosses. C) Hospitality employees use communication skills every day to communicate with guests. D) none of the above 4.
A) signing B) verbal communication C) nonverbal communication D) guest service skills 5.
A) a positive attitude, maturity, and sloppy appearance B) leadership, a good work ethic, and a bad attitude C) a positive attitude, good work ethic, and leadership D) none of the above 6.
A) approach the customer, compile a portfolio, and interview B) compile a portfolio, draft a résumé, and apply for jobs C) draft a résumé, apply for jobs, and perform suggestion selling D) research, approach the customer, and compile a portfolio 7.
A) networking B) the Internet C) newspapers D) all of the above 8.
A) cover letter B) portfolio C) résumé D) follow-up letter 9.
A) informational interview B) group interview C) mock interview D) traditional interview 10.
A) group interview B) mock interview C) traditional interview D) all of the above
