Check Your Answers: After You Read

Chapter 4: Communicate with Others

Section 4.1 Listening and Speaking Skills

Speak for yourself; be clear and direct; be aware of your listener; ask questions.

Give full attention to the speaker; concentrate on what the speaker is saying; listen for overall meaning; remember to notice nonverbal cues; avoid making quick judgments; resist distractions; give feedback to indicate understanding.

Talking about people and their personal lives can destroy friendships and ruin reputations.

Paragraphs should describe a conversation you observed, with details about who said what to whom. Include a description of how things were said, such as whether or not body language was used, what perceptions may have existed, or if tone of voice was a factor. Conclude with an evaluation.

Answers may include that cell phones, e-mail, text messages, and instant messages have replaced landline telephones, letters, and greeting cards. You may believe the changes are positive because communication is easier and faster; or, you may believe the changes are negative because communication is less personal.

Section 4.2 Handle Conflict

Gossip is unkind and can lead to rumors, damage friendships, and ruin reputations.

Write in a journal, listen to or play music, exercise, get some rest, or talk to someone.

Negotiation is when people discuss the conflict for the purpose of resolving it. Sometimes they use a mediator. Together, they can compromise and come to an agreement.

E-mail should include details about the disagreement and how it began. You may suggest a place and time to meet your friend to talk about possible compromises.

You would probably feel hurt, angry, and disappointed. The person could miss out on a friendship because he or she allowed stereotypes to interfere with accepting you for who you are.