Customer Satisfaction and Retention
After You Read Online Action
Reviewing Key Terms and Concepts
- Less time and effort are required for suggestion selling compared
to the initial sale. Also, despite the extra sales, certain business expenses,
such as utilities and rent, remain the same.
- Answers will vary; bicycle-related items might include a helmet,
basket, special seat, or apparel.
- A salesperson can plan for his or her next encounter with the customer
by taking notes on their conversation. The salesperson can then keep these notes
on file for future reference.
Integrating Academic Skills
- Europe: $715 X 1.2 = $858
X 1.09 = $779.35
$715 X 1.5 = $1,072.50
- Reports will vary depending on the products you selected for the
project. Answers should include specific after-sales measures and customer relationship