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Chapter 6: Effective Communication Skills

Section 1 Practice Test

1
Communication is a two-step system called a
A)Trend
B)Function
C)Process
D)Resolution
2
The main function of communication is which of the following?
A)To end conflicts
B)To foster relationships
C)To promote friendships
D)To make a point
3
What are the principles of conduct that govern a group or society?
A)Ethics
B)Moral code
C)Culture
D)Value system
4
One part of ethics is keeping some information
A)Public
B)In the family
C)Interpersonal
D)Confidential
5
People have different _____ of communication.
A)Degrees
B)Values
C)Levels
D)Ideas
6
What is the way in which a message is passed called?
A)Communication channel
B)Verbal communication
C)Nonverbal communication
D)Confidentially
7
What is the channel of communication that means spoken words?
A)Nonverbal communication
B)Verbal communication
C)Private communication
D)Public communication
8
What of these is verbal communication?
A)Writing a note
B)Sending an e-mail
C)Texting a message
D)All of the above
9
In group discussions, one member may try to control, or _____ the conversation.
A)Quiet
B)Shut off
C)Dominate
D)Stop
10
Elements of communication include which of the following?
A)Communication channels
B)Participation
C)Timing
D)All of the above
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