Families Today

Chapter 24: Consumer Skills

Section 2 Practice Test

1
Which of the following is one of the seven major consumer rights?
A)The right to information
B)The right to safe products
C)The right to be heard
D)All of the above
2
Name a consumer skill.
A)Reading labels
B)Impulse buying
C)Shopping
D)Problem solving
3
Which of the following is a consumer responsibility
A)To make safe products
B)To be informed
C)To ignore labels
D)To impulse buy
4
If you have a consumer complaint about a product, you should
A)Remain silent
B)Throw the product away
C)Contact the business
D)Tell your friends
5
Stores that have to deal with _____, or dishonesty, have strict return policies.
A)Costs
B)Risks
C)Feedback
D)Deception
6
Filing a complaint is
A)Nuisance
B)Right and responsibility
C)Task
D)Harassment
7
Which of the following consumer affairs is the government least likely to deal with?
A)Fraud
B)Safety
C)Poor service
D)All of the above
8
Many minor consumer disputes are resolved in
A)Small claims court
B)The Better Business Bureau
C)Superior court
D)Family court
9
What is the independent group that is sponsored by businesses in the community that watches over advertising?
A)Consumer Action and Advisory Panel
B)Small claims court
C)Better Business Bureau
D)All of the above
10
A _____ is formed by a specific industry to help solve consumer problems.
A)Code of Ethics
B)Consumer Action and Advisory Panel
C)Support system
D)Better Business Bureau
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